Your FAQs
answered

Getting started

  • The first step is to submit a form on the website by clicking on New clients above. I'll be in touch to have a brief conversation about what you're looking for and whether Kapwa Psychology feels like the right fit. If it does, I'll send through a link to book your initial consultation.

  • Not always. A GP referral and Mental Health Care Plan (MHCP) is required if you want to access Medicare rebates. If you're attending privately, no referral is needed. For eating concerns, a GP referral and ongoing medical monitoring is required regardless of how you're attending.

  • You don't need to be in crisis, and you don't need to have it all figured out before you reach out. Most people come to therapy feeling uncertain about whether things are bad enough, whether it will help, or whether they're ready to open things up. That uncertainty is normal, and it doesn't mean you're not ready.

    If you've been wondering whether therapy might help, that's enough of a reason to reach out.

  • It might be. When therapy doesn't help, it's often less about you and more about fit, including the approach, the relationship, the timing, or maybe all three. EMDR and the ways of working at Kapwa are different from standard talk therapy, and for some people that difference matters.

  • The first session is mostly a conversation. I'll ask about what's brought you to therapy and what you're hoping for, and there'll be space for your questions too. You won't be pushed to go anywhere you're not ready to go.

    There's no pressure to commit to anything from that first appointment. It's as much about you getting a sense of whether this feels right as it is about anything else.

  • Yes. There's no minimum commitment, and you're not locked into anything after your initial consultation. Some people come for a focused block of sessions and find that's enough. Others want to continue longer. We'll check in as we go.

Fees

  • It depends on what you're working on and how often you attend. For a focused block of 6–10 sessions, you're looking at roughly $1600-$2640 at full fee. It’s less if you're accessing Medicare rebates. For longer work like eating concerns or childhood trauma, 20 or more sessions is more common.

    These are estimates, not guarantees. We won't always know at the start how long things will take. I’m very happy for us to stay transparent about this as therapy progresses.

    I believe in making sure you get as much therapy as you need, and in coming to a close when your goals are met. The aim isn't to keep you in therapy longer than is useful. It's to support you in getting to a place where you no longer need it.

  • Fees at Kapwa are set below the AAPi recommended rate to keep care as accessible as possible, and Medicare rebates can significantly reduce the out-of-pocket cost for those with a valid care plan.

    A small number of concession spots are available each quarter for people experiencing genuine financial hardship. If this is relevant to you, you're welcome to mention it when you reach out. It won't affect how your enquiry is received.

    If Kapwa isn't the right fit financially right now, there are other options worth knowing about. headspace Coffs Harbour offers time limited, free mental health support for young people aged 12-25. The Medicare Mental Health Centre (1800 595 212) provides free sessions with no appointment or GP referral required.

My Approach

  • Talk therapy works through conversation, including making sense of experiences, building insight, developing new ways of thinking and responding. It's valuable and it underpins most of the work here.

    EMDR works differently. Rather than talking about a memory at length, it uses bilateral stimulation, usually eye movements or gentle tapping, to help the brain process experiences that have become stuck. Many people find it reaches things that talking alone hasn't been able to shift.

    At Kapwa, EMDR is used within a broader therapeutic relationship — not as a standalone technique.

    These are estimates, not guarantees. We won't always know at the start how long things will take. I’m very happy for us to stay transparent about this as therapy progresses.

    I believe in making sure you get as much therapy as you need, and in coming to a close when your goals are met. The aim isn't to keep you in therapy longer than is useful. It's to support you in getting to a place where you no longer need it.

  • Trauma informed practice means our work recognises that difficult experiences have shaped how you think, feel, and respond in the world. The focus is on what happened to you, not what's wrong with you. Safety, choice, and pace matter throughout.

  • Yes! And it's central to the work that we do.

    Culture shapes how we understand ourselves, how we express emotion and distress, what healing looks like, and what feels safe to say out loud. That's true for everyone as we all have our own culture.

    Rural and regional experience, religious upbringing, class, gender and sexuality, disability, body, family structure - all of these shape the way people move through the world and through therapy. So does living at the intersection of more than one of these, where pressures can build up in ways that mainstream psychology has often missed.

    Every part of you is welcome in the room.

You're welcome to get in touch below if you have further questions before booking. I'm happy to have a brief conversation to help you decide whether Kapwa Psychology is the right fit.

Still have questions?