Privacy Policy
We take your privacy seriously at Kapwa Psychology. This website is owned and operated by Kapwa Psychology and will be referred to as “we”, “our”, and “use” within this Privacy Policy. Your privacy is important to us. We are committed to protecting it via this Privacy Policy (“Policy”) in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we may collect, use, store, and protect any information we gather when you access and use our website http://www.kapwapsychology.com.au/ (“Website”) or engage with our services. Our privacy and informed consent matter to us, and by continuing to use our website, you agree to the terms, practices, and other information outlined in this Policy and confirm that you have been given a reasonable opportunity to review the Policy before proceeding. This agreement is binding and is effective as of the date you access our Website.
Please note that this Policy does not relate to or govern any data or information we collect that is gathered offline. The Practice has no control over information gathered by third-party websites or partners we may link to, including affiliates.
The information we collect
When you use our contact form, subscribe to our mailing list, or download or purchase any products from our store, we may collect the following personal information:
First and last name
Email address
Contact number (if you opt to include this in the enquiry form)
Message
Preferred format of service
Referral source
Any information you submit through the enquiry form or mailing list sign up
Non-identifying technical data (like IP address) for basic functionality and analytics, automatically collected via cookies
How we collect information
Information is collected when you:
Submit an enquiry form via our Website
Contact us via email, call or text message
Sign up for our mailing list
Engage with us for professional services
How we use your information
We use your information for the following purposes:
To respond to your enquiries
To send newsletters
To assess your enquiry reason and suitability for services
To provide psychological services if proceeding to engage
To comply with our legal and ethical obligations as a health practitioner
To improve our Website, offerings, and services
We do not and will never sell or share your personal information for marketing purposes or to any third parties.
We may disclose your personal information to:
Other health professionals, with your consent, for the purpose of care coordination
Legal or regulatory authorities, if required by law
Cookies
We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.
This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the Website.
Access to Information
You have the right to request access to the personal information we hold/have collected about you at any time. You also have the right to request that we correct or update the personal information we hold/have collected about you if it is inaccurate, out of date, or incomplete.
If, at any time, you wish to obtain a copy of, modify, or delete any information held about you, you may contact us via email at admin@kapwapsychology.com.au.
Data Retention
If you become a client (engaging with us for psychological services such as therapy), your personal information will be stored in accordance with our clinical record-keeping obligations under Australian law (for a minimum of 7 years) via our practice management software, Zanda (Power Diary). If you do not become a client, we will only retain your contact form information as needed to manage your enquiry, after which it will be securely deleted.
Data Security
We are committed to protecting your personal information and take reasonable steps to safeguard it from misuse, interference, loss, unauthorised sharing, unauthorised access, modification, or disclosure through the measures we have in place. Information submitted through the Squarespace enquiry form and mailing list subscription field is transmitted via secure connections (HTTPS) and stored on Squarespace servers, which comply with international data protection standards.
It is important to note, however, that no online system can guarantee complete and absolute security, particularly as technology continues to evolve. While we follow current best practices in data security, we cannot guarantee absolute security of your data. It is also important to remember that keeping your information/data secure is also your responsibility. Do not share your passwords or account details with anyone else, regardless of whether they are known or unknown to you. Any personal data or information you submit to us – whether directly or automatically – is done at your own decision, and risk. We are not responsible or liable for any breaches resulting from the circumvention of the security systems and privacy measures on our Website.
Your Rights
Under the Australian Privacy Principles, you have the right to:
Access your personal information, and/or correct or update your personal information (within the parameters outlined above in “Accessing and Updating Your Information”)
Withdraw your consent at any time (subject to legal and ethical obligations)
Make a privacy complaint if you believe your rights have been breached
Updates to This Policy
We may update this Privacy Policy from time to time, as circumstances, laws, and requirements change. The latest version will always be available on our Website, and the date of the most recent update will be toward the bottom of the Privacy Policy page. By continuing to use our Website and/or subscribing to our mailing list, this means that you agree that your data and details/information will be governed in accordance with/by the most recently updated Privacy Policy version.
Consent
By submitting your personal information through our enquiry form, mailing list subscription field, email, or by otherwise engaging with our services, you consent to us collecting and using your personal information in accordance with this Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please email us at admin@kapwapsychology.com.au.
This Privacy Policy was last updated in August 2026.